Introduction
This Privacy Policy explains how Compare Removalist Quotes (CRQ) collects, uses, stores and discloses personal information when you use compareremovalistquotes.com.au, request removalist quotes, contact us or otherwise interact with our services.
CRQ provides a comparison service that helps connect people seeking removalist services with suitable participating removalist providers.
We aim to handle personal information in accordance with applicable Australian privacy and electronic communications laws, including the Privacy Act 1988 (Cth) and Spam Act 2003 (Cth) where applicable.
Information We Collect
When you use CRQ or submit a removalist quote request, we may collect information including:
- Contact Information: your name, email address and phone number where provided.
- Moving Locations: pick-up suburb, State or Territory, drop-off suburb and destination State or Territory.
- Property Information: property type, access information and other information relating to the collection or delivery location.
- Move Information: move type, preferred move date and information about the items or property being moved.
- Additional Service Requirements: information relating to packing, unpacking, furniture disassembly, furniture protection, storage, cleaning, fragile-item handling, heavy items or other services you request.
- Additional Information: any other information you voluntarily provide through CRQ forms, emails or enquiries.
- Communications: correspondence with CRQ, including support enquiries, feedback and other communications.
- Website and Technical Information: IP address, browser information, device information, pages viewed, referral information and similar website usage information where collected through our website or service providers.
You are not required to provide optional information, although providing more complete information may help participating removalists understand your moving requirements.
How We Use Your Information
We may use your information to:
- process your removalist quote request;
- identify participating removalist providers that may be suitable for your move;
- share your enquiry with relevant removalist providers;
- enable providers to contact you regarding your enquiry;
- communicate with you about your quote request or CRQ services;
- respond to questions, support requests and feedback;
- administer and improve the CRQ platform;
- understand website usage and improve user experience;
- prevent misuse, fraud or technical problems;
- maintain business, operational and legal records; and
- comply with applicable legal or regulatory requirements.
Sharing Your Enquiry With Removalist Providers
The purpose of CRQ is to help connect customers with removalist providers.
When you submit a quote request, information relevant to your move may be provided to one or more participating removalist businesses that CRQ considers suitable for your enquiry.
Information supplied may include:
- your name;
- email address;
- phone number where provided;
- pick-up and drop-off locations;
- property information;
- access information;
- preferred moving date;
- move type;
- requested additional services;
- information about your moving requirements; and
- other information you include in your enquiry.
Participating providers may contact you directly to discuss your move, request further information or provide a quote.
Submitting an enquiry does not require you to accept any quote or engage any removalist provider.
The number of providers that receive an enquiry may vary depending on location, service requirements, provider availability and other factors.
Removalist Providers Are Independent Businesses
Removalist providers participating in CRQ are independent businesses.
CRQ facilitates introductions between customers and providers but does not itself perform removalist services.
Once information has been supplied to a participating provider in connection with your enquiry, that provider may also handle your information under its own privacy practices and legal obligations.
Customers should consider a provider’s own privacy terms where appropriate before entering into an agreement with that provider.
Disclosure of Information
In addition to participating removalist providers, we may disclose information where reasonably necessary to operate CRQ, including to:
- Technology and Hosting Providers that assist with hosting, forms, databases, website functionality or technical infrastructure;
- Email and Communication Providers used to process or deliver enquiries, notifications or customer communications;
- Analytics and Website Services used to understand website activity and improve CRQ;
- Professional Advisers, such as accountants, legal advisers or consultants where reasonably necessary;
- Business Purchasers or Successors in connection with a sale, merger, restructuring or transfer of CRQ or its assets; and
- Government, Regulatory or Legal Authorities where disclosure is required or authorised by law.
We do not sell your personal information to unrelated third parties for their independent marketing purposes.
Marketing Communications
Where permitted by law, CRQ may occasionally send information relating to CRQ services, moving information, service updates or other relevant communications.
Marketing communications will include an unsubscribe option where required.
You may opt out of marketing communications at any time by using the unsubscribe link provided or contacting:
support@compareremovalistquotes.com.au
Operational communications relating directly to an enquiry you submitted may still be sent where necessary.
Cookies and Website Technologies
CRQ may use cookies and similar technologies to:
- operate website functionality;
- remember website preferences;
- understand website usage;
- analyse traffic and performance; and
- improve the CRQ user experience.
Some cookies or technologies may be provided by third-party services used by CRQ.
You may control certain cookie settings through your browser or any cookie preference tools made available on the website.
Analytics
CRQ may use analytics services to understand how visitors use the website.
Information collected through these services may include device information, pages visited, session information, approximate geographic information, referral sources and interactions with the website.
Analytics information is primarily used to understand and improve website performance and user experience.
Data Security
CRQ takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no website, email system or online transmission method can guarantee absolute security.
Data Retention
We may retain personal information for as long as reasonably necessary to:
- process and administer your enquiry;
- provide CRQ services;
- respond to questions, complaints or disputes;
- maintain appropriate business and operational records;
- prevent misuse or fraud; and
- comply with applicable legal, accounting or regulatory requirements.
Information may be deleted, anonymised or archived when it is no longer reasonably required, subject to applicable legal requirements.
Access and Correction
You may request access to personal information CRQ holds about you or ask us to correct information that is inaccurate, incomplete or out of date.
To request access or correction, contact:
support@compareremovalistquotes.com.au
We may need to verify your identity before responding to a request.
Overseas Service Providers
Some third-party technology, hosting, email, analytics or software providers used by CRQ may store or process information outside Australia.
Where this occurs, information may be handled in accordance with the privacy laws and contractual arrangements applicable to those providers.
Third-Party Websites
The CRQ website may contain links to websites operated by removalist providers or other third parties.
CRQ does not control those websites and is not responsible for their privacy practices, content or security.
We recommend reviewing the privacy policies of third-party websites before providing personal information directly to them.
Business Transfers
If CRQ or its business assets are sold, merged, restructured or transferred, information associated with the operation of CRQ may form part of that transaction.
Where appropriate, reasonable steps will be taken to protect the confidentiality of information during such a process.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.
The updated version will apply from the date it is published on the CRQ website.
Contact Us
For questions, concerns, access requests or correction requests relating to this Privacy Policy, please contact: